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Philippine Airlines Cargo Offices: Asia-Pacific Contact Numbers, Locations & Hours

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If you need to send goods, documents, commercial shipments, or other accepted cargo through Philippine Airlines, knowing where to contact the nearest cargo office can make the process much easier. Philippine Airlines maintains a network of cargo offices, airport facilities, representatives, and handling partners throughout the Asia-Pacific region, covering destinations in Australia, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Myanmar, New Zealand, Papua New Guinea, Pakistan, the Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam.

This guide compiles the Philippine Airlines Cargo Offices in the Asia-Pacific region, including cities, office locations, contact details, and operating hours shown in the supplied Philippine Airlines directory. Because cargo arrangements, office hours, handling agents, and contact information may change, travelers and shippers should always confirm the latest details before visiting an office or sending a shipment.

Philippine Airlines Cargo Offices in Asia-Pacific

Philippine Airlines’ cargo network extends beyond airports in the Philippines. Depending on the location, cargo services may be handled directly by Philippine Airlines, Inc. or through an appointed local cargo representative or aviation handling company.

The contact directory provided covers the following Asia-Pacific markets:

Australia, Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Myanmar, New Zealand, Papua New Guinea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam.

Below is a country-by-country guide based on the supplied PAL Cargo directory.

Philippine Airlines Cargo Offices in Australia

PAL Cargo services in Australia are represented through ILG Aviation APAC Co. Ltd., with offices or cargo facilities serving Brisbane, Melbourne, Sydney, and Perth.

Brisbane

The Brisbane cargo office is handled by ILG Aviation APAC Co. Ltd. at Menzies Aviation Cargo, Terminal 1, Rosa Street, Brisbane International Airport, QLD 4008.

Melbourne

ILG Aviation APAC Co. Ltd. also handles Melbourne cargo services from Menzies House, 1st Floor, APAC Drive, Melbourne VIC 3045.

Sydney

The Sydney operation is based at Dnata Cargo Warehouse, Links Road, Mascot 2020, Sydney.

Perth

ILG Aviation APAC Co. Ltd. (Perth) is also listed for PAL Cargo inquiries.

PAL Cargo in Bangladesh and Cambodia

Dhaka, Bangladesh

SkyBangla Aviation Limited

12 Sonargaon Road, 6C (6th floor), Sonartori Tower, Dhaka 1000, Bangladesh.

  • Contact Numbers: 88 01749177643/01799823305/306 01322815326/327/328/329
  • Email: motin@skybangla.com 
  • Additional Email: motin@skybangla.com.bd
  • Office Hours: Saturday–Thursday, 10:00 AM–6:30 PM
  • Person in charge: M.A. Motin Chowdhury

Phnom Penh, Cambodia

Trans World Aviation Joint Stock Company

No. 112, Star City, AG21 Russian Blvd., Khan Sen Sok, Phnom Penh City, Kingdom of Cambodia.

  • Telephone: +84 90 2895491
  • Email: nguyenttu@twa.aero
  • Office Hours: Monday–Saturday, 8:00 AM–12:00 NN and 1:00 PM–5:00 PM

Philippine Airlines Cargo Offices in China

PAL Cargo has several listed cargo contacts across major Chinese cities.

Beijing

Philippine Airlines, Inc.

Terminal 3, No. 1 San Jing Rd., Beijing International Airport, Beijing 100621, China.

  • Telephone: +8610 6450 4845
  • Fax: +8610 6457 4872
  • Email: richard_wang@pal.com.ph
  • Office Hours: Monday–Friday, 8:30 AM–5:30 PM
  • Person In Charge: Mr. Richard Wang

Guangzhou

Uget Air Services

Room 301, No. 636 Yueken Road, Tianhe District, Guangzhou, Guangdong, China.

  • Telephone: +8620 6860 5656 Ext. 168
  • Fax: +8620 6625 2929
  • Email: summer-gz@ugetair.com
  • Office Hours: Monday–Friday, 9:00 AM–6:00 PM

Shanghai

Philippine Airlines, Inc.

Suite 735A, East Wing, Shanghai Centre, 1376 Nanjing Xi Road, Shanghai, China.

  • Telephone: +8621 6833 9201/02
  • Fax: +8621 6279 8762
  • Email: eileen_sun@pal.com.ph
  • Office Hours: Monday–Friday, 8:30 AM–5:30 PM
  • Person In Charge: Elyeen Sun

Xiamen and Jinjiang

Philippine Airlines, Inc.

Unit 2115, 21st Floor, The Bank Centre, No. 189 Xiahe Road, Xiamen, Fujian, China.

  • Telephone: +86 592 2394895
  • Email: anthony_hong@pal.com.ph
  • Operating Hours: Monday–Friday, with morning and afternoon office periods.
  • Person in Charge: Anthony Hong

PAL Cargo Office in Hong Kong

ATC Aviation Services Ltd.

Room 803, 8th Floor, Tower II, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon, Hong Kong.

Philippine Airlines Cargo Offices in India

PAL’s directory lists Ascent Air Pvt. Ltd. for multiple Indian cities, including Ahmedabad, Bengaluru, Bombay, Chennai, Hyderabad, Kochi, Kolkata, and New Delhi.

The locations shown generally list an office at 9th Floor, Tower A, Pioneer Urban Square Building, Golf Course Road Extension, Sector 62, Gurugram 122019.

Contact Details

Shippers in India should contact the appropriate representative before proceeding to the cargo facility, particularly when arranging commercial shipments or cargo requiring special documentation.

Philippine Airlines Cargo Offices in Indonesia

Denpasar

PT. Tiga Khayangan Timur

Jalan Kediri No. 5D, Tuban, Kuta-Bali, Indonesia.

  • Telephone: +62-813-8221-8872
  • Cargo Manager: Anton Lesmana

Reservation and Operation

Telephone: +62-856-3847-222
Email: anton@philippineairlines-id.com
Email: danar@philippineairlines-id.com
Office Hours: Monday–Friday, 9:00 AM–5:00 PM

Jakarta

PT. Tiga Khayangan Timur

33rd Floor, Menara Satrio, Kuningan, Suite 3301, South Jakarta 12940.

  • Office Hours: Monday–Friday, 9:00 AM–5:00 PM
  • Cargo Manager: Anton Lesmana
  • Operation in Charge: Adi Kirana

Philippine Airlines Cargo Offices in Japan

PAL Cargo’s Japanese network includes Fukuoka, Nagoya, Tokyo, and Osaka.

Fukuoka

Western Associates, Inc.
9F Fukuoka Center Bldg., 2-2-1 Hakata Ekimae, Hakata-ku, Fukuoka-pref. 812-0011, Japan

  • Telephone: 092-292-1629
  • Fax: 092-413-4312
  • Office Hours: Monday–Friday, 9:30 AM–5:30 PM

Nagoya

Western Associates, Inc. also handles Nagoya cargo inquiries from 8F Flezio LA Bldg., 3-19-5 Marunouchi, Naka-ku, Nagoya, Aichi 460-0002.

  • Telephone: 81-52-748-9305
  • Fax: 81-52-748-9389
  • Email: ngosales@waii.co.jp
  • Office Hours: Monday–Friday, 9:00 AM–5:30 PM

Tokyo

Philippine Airlines, Inc. maintains a Tokyo Cargo Sales and Service Office at 7F Kyodo Bldg. (Muromachi 1-Chome), 1-19-12 Nihombashi Muromachi, Chuo-ku, Tokyo 103-0022, Japan.

  • Telephone: (+813) 6326-5784
  • Fax: (+813) 6262-560
  • Email: tyofs@pal.com.ph
  • Office Hours: Monday–Friday, 9:00 AM–5:30 PM

Osaka

The Osaka Cargo Sales Office is located on the 4th Floor, Higobashi Nittai Bldg., 10-2 Edobori 1-chome, Nishi-ku, Osaka 550-0002, Japan.

  • Telephone: +8166444 2542
  • Fax: +81-8-6444-2543
  • Email: osafs@pal.com.ph
  • Office Hours: Monday–Friday, 9:00 AM–5:30 PM

Malaysia, Myanmar, New Zealand, and Papua New Guinea

Kuala Lumpur, Malaysia

A Planners Malaysia SDN BHD

G-05-23, Block 5, Sunway Geo Avenue, Jalan Lagoon Selatan, Sunway South Quay, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia.

Yangon, Myanmar

Trans World Aviation Joint Stock Company

  • Telephone: +84 90 2895491 / +959 4210 88113
  • Email: nguyenttu@twa.aero/ye.hlaing@twa.aero
  • Operating hours: Monday–Saturday

Auckland, New Zealand

ILG Aviation APAC Co. Ltd.

Port Moresby, Papua New Guinea

ILG Aviation APAC Co. Ltd. C/-Hi Lift Global.

  • Telephone: +675 7051 6838 / 1300 079350 / +61426 850620
  • General Bookings: reservations.au@pal-cargo.com
  • Office Hours: Monday–Friday, 9:00 AM–5:00 PM

Philippine Airlines Cargo Offices in the Philippines

For Philippine-based customers, PAL Cargo maintains several facilities serving major cities and airports.

Pasay City – PAL Cargo Terminal

PAL Cargo Terminal, Andrews Avenue, Pasay City, Philippines.

  • Domestic Shipments – Outgoing: 0917-123-8532
  • Domestic Shipments – Incoming: 0917-143-8476

For international shipments, contact numbers

  • Export/Out Philippines: 0917-140-0674
  • Import/In Philippines: 0917-143-4084
  • Operating Schedule: Monday to Sunday, including holidays, 12:00 AM–11:59 PM, with 24/7 domestic and international cargo acceptance and release.

Cebu – Mactan-Cebu International Airport

Mactan-Cebu International Airport, Lapu-Lapu City, Cebu, Philippines.

  • Telephone: (+6332) 340-8350 / (+6332) 340-8460
  • Email: mactan_cgosvcs@pal.com.ph
  • Operating Hours: Monday–Sunday, including holidays, 12:00 AM–11:59 PM, with 24/7 domestic and international cargo acceptance and release.

Davao

PAL Express Satellite Warehouse Davao

Davao International Airport, Sasa, Davao City, Davao del Sur.

  • Telephone: (+6382) 234-3848 / (+6327) 408-3515
  • Operating Hours: 24/7 domestic and international cargo acceptance and release

General Santos

PAL Cargo

Tambler Airport, Barangay Fatima, General Santos City, South Cotabato.

  • Telephone: (+63) 9267150283
  • Office Hours: Monday–Sunday, including holidays, 6:00 AM–2:00 PM

Iloilo

PAL Cargo is available at Iloilo International Airport, Cabatuan, Iloilo, Philippines.

  • Telephone: (+63995) 562-3502 / (+63917) 537-2575 / (+63975) 103-6030
  • Email: ilo_cgo@pal.com.ph
  • Office Hours: Daily, including holidays, 6:00 AM–2:00 PM

Manila

A Philippine Airlines, Inc. cargo contact is also listed for Manila.

  • Telephone: (+632) 8855-8888
  • Office Hours: Daily, 8:00 AM–5:00 PM

Mabalacat / Clark

The PAL Express Satellite Warehouse in Mabalacat is located along Facility 7550, A. Bonifacio Ave., Clark International Airport, Clark Freeport Zone, Mabalacat, Pampanga.

  • Telephone: (+6345) 598-2162
  • Operating Hours: 24/7 domestic and international cargo acceptance and release

Puerto Princesa

The Cargo Terminal is located at Puerto Princesa Airport Complex, San Miguel, Puerto Princesa City, Philippines.

  • Telephone: +63917-8200-955
  • Email: ppsfrp@pal.com.ph
  • Operating Hours: Daily (including holidays), acceptance from 4:00 AM to 6:30 PM and release from 4:00 AM to 9:30 PM.

Other PAL Cargo Offices in Asia

PAL’s Asia-Pacific directory also provides cargo representatives in several other countries.

Singapore

Freight Consolidators Pte. Ltd.
Room 254, 1st Floor, SATS Airfreight Terminal 3, Changi Airfreight Centre, Airport Cargo Road, Singapore 928103

South Korea

Rakso Holdings Co. Ltd.

101 Sin-A Building, 50 Seosomun-ro, 11-Gil, Jung-gu, Seoul, South Korea.

  • Telephone: (+822) 2085-8692
  • Fax: (+822) 774-0204
  • Email: cargo@raksoholdings.com
  • Office Hours: Monday–Friday, 9:00 AM–6:00 PM

Sri Lanka

Dart Aviation Pvt. Ltd.

No. 33, Parkland Building, Park Street, Colombo 02, Sri Lanka.

  • Telephone: +94114218888
  • Email: cargo@raksoholdings.com
  • Office Hours: Monday–Friday, 8:30 AM–5:30 PM

Taiwan

Philippine Airlines, Inc. is listed for Taipei.

Bangkok, Thailand

Thai Star Air Co. Ltd.

12th Floor, Manorom Bldg., 3354/47 Rama 4 Rd., Klongtoey, Bangkok 10110, Thailand.

  • Telephone: (+662) 249-8818-9
  • Fax: (+662) 249-3055
  • Email: prechaleo@yahoo.com
  • Office Hours: Monday–Friday, 8:30 AM–5:00 PM; Saturday, 9:00 AM–12:00 NN

Philippine Airlines Cargo Offices in Vietnam

Hanoi

The Hanoi cargo contact is Trans World Aviation Joint Stock Company, 1st Floor, Pan Pacific Hotel, 01 Thanh Nien Street, Ba Dinh District, Hanoi, Vietnam.

  • Telephone: +84 90 2895491
  • Email: nguyenttu@twa.aero
  • Office Hours: 8:00 AM–12:00 NN and 1:00 PM–5:00 PM

Ho Chi Minh City

Philippine Airlines, Inc. is listed at Unit 2.A.47, 2nd Floor, International Terminal, Tan Son Nhat Airport, Ho Chi Minh, Vietnam.

  • Telephone: 028 3848 9438
  • Email: luy_doan@pal.com.ph
  • Email: dung_pham@pal.com.ph
  • Office Hours: Monday–Thursday, 6:30 AM–4:00 PM; Friday and Sunday, 8:30 AM–5:00 PM; Saturday, 6:30 AM–11:30 AM

What to Prepare Before Contacting PAL Cargo

Before calling or visiting a Philippine Airlines Cargo office, prepare the basic details of your shipment. This can help the cargo representative determine whether the item can be accepted and what procedures may apply.

Useful information to prepare includes:

  • Origin and destination
  • Type or description of cargo
  • Number of pieces or packages
  • Approximate dimensions
  • Total weight
  • Preferred shipping date
  • Sender and consignee details
  • Required permits or supporting documents, where applicable

Certain goods may be subject to additional documentation, packaging, handling, security, customs, quarantine, or regulatory requirements. Acceptance can therefore depend on the type of shipment and destination.

Contact the Cargo Office Before Going to the Airport

One of the most practical steps is to contact the appropriate cargo office before travelling to an airport or warehouse.

This is particularly important for international cargo because procedures can vary depending on the country, local handling agent, shipment type, and destination.

Ask the cargo representative to confirm the current office location, operating hours, cargo acceptance schedule, documentation requirements, and any applicable booking procedure.

PAL Cargo Office Hours May Change

The office schedules listed above are based on the supplied Philippine Airlines Cargo directory. Operating hours, telephone numbers, email addresses, representatives, and cargo-handling arrangements can change.

Public holidays, flight disruptions, airport restrictions, weather conditions, and operational requirements may also affect cargo acceptance and release.

For this reason, use this directory as a convenient reference but confirm directly with Philippine Airlines or the applicable cargo representative before sending your shipment.

Frequently Asked Questions

Where is the main PAL Cargo facility in Metro Manila?

  • The supplied directory lists the PAL Cargo Terminal on Andrews Avenue, Pasay City. It provides contact information for both domestic and international incoming and outgoing shipments.

Is PAL Cargo available in Cebu?

  • Yes. Located at Mactan-Cebu International Airport in Lapu-Lapu City, Cebu, with domestic and international cargo acceptance and release indicated as available 24/7.

Does Philippine Airlines have cargo offices outside the Philippines?

  • Yes. PAL has offices and appointed cargo representatives throughout the Asia-Pacific region, including Australia, China, India, Indonesia, Japan, Singapore, South Korea, Thailand, Vietnam, and other markets.

Are all overseas offices operated directly by Philippine Airlines?

  • No. Some locations are listed under Philippine Airlines, Inc., while others are represented by local aviation companies, cargo agents, or handling partners.

Can I simply bring my shipment to the airport?

  • It is better to contact the appropriate cargo office first. Depending on your shipment, there may be booking, documentation, packaging, security, customs, or acceptance requirements that must be completed beforehand.

Are PAL Cargo offices open on holidays?

  • This varies by location. Several Philippine facilities in the supplied directory specifically indicate operations from Monday through Sunday, including holidays, while many international offices operate primarily from Monday to Friday or Monday to Saturday.

Final Reminder

The extensive network of Philippine Airlines Cargo Offices gives customers multiple points of contact for domestic and international air cargo requirements. Whether you are shipping from Manila, Cebu, Iloilo, Davao, or Puerto Princesa, or arranging cargo from another Asia-Pacific country, checking the appropriate office before shipment can save time and help avoid unnecessary delays.

Keep in mind that cargo schedules, contact details, office locations, acceptance hours, and handling arrangements are subject to change. Always verify your shipment requirements and the latest operating information directly with the relevant PAL Cargo office before proceeding.

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